Hilton Mexico City Reforma Cendyn ePlanner

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The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Catering/Event Manager if you need the use of a phone for your program.

House Phones

Used for in-house free of charge, local Price is $18.00 pesos tax is included per  1 to 5 minutes extra minute $5.00 pesos each
and toll-free calls only.  Price is $01800 $60.00 pesos per connection 001 800 $120.00 pesos per connection.

DID Lines

The installation fee is $350 mxn plus tax plus price of all calls.  DID lines can be used for Long Distance, minimal PC and fax can work as well.


The following are enhancements that can be added to a DID Line:
Speaker Phone @ $500mxn per day, hardware rental only, price does not include phone line.

Internet Access

Broadband Access – T1.5 or greater (Call for price quote)
DSL (Call for price quote)
Devices - The set-up fee is $180.00 pesos 24 hrs 
001 855/001 866/001 880/ 001 877 etc… $20.00 pesos per minute
for the first personal computer for 2 devices, $180.00 pesos each additional personal internet

Guest Room Calls

Type of Call Instructions Rates
EMERGENCY                       5555                                   No Charge
Room to Room                  [Dial room  number only ]         No Charge
Local                                      9+ Number                          Local Rate 1 to 5 minutes $18.00 pesos tax included Any additional minute $5.00                                                                                             pesos each

01 800                                    9+01+Number                    $60.00 pesos per call tax included
001800                                   9+001+Number                  $120.00 pesos per call tax included
/888/8xx toll free                     9 + 001+8XX toll free in USA   $20.00 pesos per minute tax included
Long Distance                          9+ 01+ State Code+Number   $22.00 pesos per minute tax included
USA/CAN                               9+001+Number                       $78.00 pesos per minute
Any other Country                   9+00+CC+CC+Number           $107.00 pesos per minutes tax included

Local, Long Distance and International Calls will be billed to your account only when the call is answered.
Applicable Taxes will be added = Rates subject to change.
You may obtain free rate information at any time by dialing 0 and ask the AT&T Operator $60.00 pesos per connection.  Hilton subscribes to AT&T Long Distance and Operator Services.   < TELMEX  > is our local carrier.  You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier.   Direct Complaints to:
Federal Communications Commission, FCC Enforcement Division;
CCB Room 6202; Washington, DC 20554.
State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY  12223

Voice Mail

Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out.

To hear messages, if the red light is flashing on your guest room telephone:
1. Lift the receiver
2. Press MESSAGE key.
3. Follow recorded instructions.
Should you require assistance while using Voice Mail, simply press the “*” key at any time.

©2017 Cendyn. All Rights Reserved.
Hilton Mexico City Reforma | Avenida Juarez #70, Mexico City, DISTRITO FEDERAL 06010